Bank of America customers on Oct. 2 reported having problems accessing their bank accounts or that their account balances showed $0.

The outage started at about 12:30 p.m. E.T. on Oct. 2, according to the tracking website DownDetector. About an hour later, more than 20,000 user complaints were submitted via the website.

On social media, numerous Bank of America users have posted screenshots of empty account balances. An Epoch Times staff member also reported not being able to log in to a Bank of America account.

Some users on social media stated that Bank of America had not yet alerted them to the issue.

Meanwhile, some users have reported having problems with Zelle, the digital payment system that is used by multiple banks and is owned by Bank of America and several other banks.

“Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved. We apologize for any inconvenience,” Bank of America said in a statement on the evening of Oct. 2.

It’s not clear how many customers were affected or when the problem will be resolved. The company also has not revealed the cause of the problem.

On social media platform X, Bank of America’s team was responding to complaints by asking for additional information. However, it did not appear that the bank provided information about the nature of the outage or how long it could take to fix.

“Hi, we are sorry to see this. If you’re still experiencing the concern, please click below to let us know. Thank you,” one Bank of America representative wrote on X to a user who expressed concerns about logging in.

Another post read: “Hello, your concern caught our attention. Please use the link below to connect with us and send additional details. We'd be happy to follow up with you.”

The Epoch Times contacted the company for comment on Oct. 2 but received no response by publication time.

Last year, fellow banking giant Wells Fargo issued an alert on its website after customers reported not seeing their paychecks and direct deposits in their accounts.